Mernard David has diverse experience in customer support and fraud investigation. At CryptoSpend, Mernard served as a Technical Customer Support Representative from November 2022 to May 2023, providing prompt assistance to customers while developing knowledge of crypto financial products. Currently, as a Fraud Specialist at ConnectOS since May 2023, Mernard investigates fraudulent activities related to merchant accounts. Previously, from April 2016 to July 2021, Mernard worked at [24]7.ai Philippines as a Fraud Case Investigator II, monitoring accounts for fraud and communicating investigation results to customers. Mernard also held the role of Email Support Specialist during this time, addressing customer inquiries efficiently. Additionally, Mernard has been an Order Entry Specialist at SanMar since August 2021, processing customer orders with accuracy. Mernard holds a Bachelor of Science in Business Administration and Management from Centro Escolar University, earned between 2011 and 2014.
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