Abbie T. is a seasoned Documentation Manager with extensive experience in the computer software industry, focusing on enhancing customer experience through effective technical communication. They held various roles at ConnectWise from 2015 to 2021, including Senior Manager of Documentation, where they led efforts to improve customer learning through product documentation and user assistance. Abbie also served as an Information Designer at Sage and a Technical Writer at SCC Soft Computer earlier in their career. They earned a Master of Science in Technical and Scientific Communication from Northeastern University and a BA in English with a focus on Technical Communication from the University of South Florida.
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