Chris Baxter is a Senior Customer Success Manager at ConnectWise, with a focus on enhancing business utilization of SaaS systems and improving customer experiences. Significant achievements include reducing time to value by 75% during onboarding processes. Previously, Chris served as an Interim SaaS Implementation Project Manager at ITPS, overseeing successful project implementations and vendor negotiations. Additional roles include Non-Executive Director and Trustee at Groundwork NE & Cumbria, Performance Coach and Owner at Good Enough Never Is, Director for People and Development at Vianet Group plc, and General Manager at Owen Pugh & Co Ltd, where losses were turned to profitability. Chris has also held logistics and supply chain management positions at Durham Pine Limited, Clairol, and Autobar Packaging UK, contributing to substantial cost savings and successful ERP implementations. Chris holds an MBA from Durham University.
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