ConnectWise
David Gross is a skilled IT professional with extensive experience in help desk support and remote administration. Currently serving as a Level 3 Help Desk Technician at ConnectWise since November 2019, David has also contributed to Continuum Managed Services from March 2007 to the present in the same capacity. David's technical expertise spans various operating systems and applications, including proficiency in Windows XP through Windows 10, Windows Server versions, and Microsoft Exchange. Prior roles include Tier 2 Help Desk Technician at Continuum Managed Services and Field Technician at Citynet. David holds a Bachelor of Arts in Psychology from the University at Buffalo and attended Southwest Tennessee Community College from 1997 to 1999.
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ConnectWise
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Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business.