Dean Willoughby serves as the End User Computing Lead at ConnectWise since June 2018, providing Tier 2 support for over 2000 colleagues globally and employing tools such as ScreenConnect/Control for real-time troubleshooting. Prior experience includes roles as an IT Specialist at ABBTECH, where Dean utilized remote support tools to resolve critical issues, and as a Technical Support professional at Florida Hospital Tampa, focusing on system installations and network setup. Additional roles include working with configuration and technical support in various capacities at companies like CDW and Verizon Data Services. Dean holds certifications in A+ and Net+ and has advanced educational credentials, including a Master of Divinity from Wake Forest University and a Bachelor of Arts in Religious Studies from Eckerd College.
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