Dylan Felt has extensive experience in technical support and customer service, including a role as a Partner Support Consultant at ConnectWise from August 2017 to October 2018. Responsibilities included managing incoming support calls, processing tickets, assisting customers with software inquiries, and facilitating the implementation of services for new partners. Dylan also served as a Technical Support Analyst, specializing in Linux and Mac OS, where documentation of partner interactions and troubleshooting was emphasized. Prior experience includes a position as a Technical Internal Trainer and Cashier at Publix Super Markets from November 2007 to November 2014, providing premier customer service and managing transactions. Dylan is currently pursuing a Master of Science in Cybersecurity and Information Assurance at Western Governors University.
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