Evan Kaufman

Evan Kaufman is an experienced Account Director at ConnectWise, where responsibilities include enhancing product satisfaction and overseeing support and engineering teams to resolve product issues. Previous roles at ConnectWise encompass Senior Partner Care Manager, focusing on personalized support for major IT-managed service providers, and Partner Care Manager, handling complex contract reviews. Prior experience includes serving as Fraud Detection Team Lead at PSCU, where Evan facilitated training for over 150 new hires, and conducted high-risk account analyses to reduce fraud loss. Evan began a career in customer service as Lead Server at KEKE'S BREAKFAST CAFE, INC., ensuring customer satisfaction and meeting corporate standards. Educational background includes dual Bachelor's degrees in Psychology and Social Work from the University of Central Florida.