Harley Saunders

Harley Saunders is an experienced professional in the IT service management sector, currently serving as a Partner Success Manager at ConnectWise since December 2025, where responsibilities include advising MSPs to enhance operational effectiveness and achieve measurable outcomes. Prior to this role, Harley held various positions at Mintivo from January 2020 to December 2025, including Head of Service Operations and Service Desk Manager, focusing on service desk operations, continuous improvement, and stakeholder management. Earlier experience includes roles at IVC Evidensia, where Harley transitioned the service desk and managed technical support, and a background as a professional gamer at Twitch. Harley's early career began at Tesco as a Checkout Assistant, helping to develop strong customer service skills. Educational background includes A Levels from The Blue School Wells.