Joe Muhitch

Joe Muhitch is an accomplished professional with extensive experience in service delivery and customer care operations. Currently serving as Vice President of Global Service Delivery at ConnectWise since November 2018, Joe has successfully developed and implemented strategies that enhance customer service and drive profitability. Prior roles include Director of Service Excellence at Wolters Kluwer, where Joe optimized customer support centers with a significant budget, and various leadership positions at Alcatel-Lucent Enterprise, focusing on customer care operations and technical support across global markets. Joe started a career in technical roles, with foundational experience in network management and consulting, and holds a Bachelor's degree in Computer Science from the University of Pittsburgh.