Jon Lauer

Jon Lauer is a seasoned professional with extensive experience in operational leadership and service delivery, currently serving as Senior Director of Delivery Solutions at ConnectWise. Since June 2016, Jon has driven initiatives to enhance internal tools and communication systems, fostering operational excellence. Previously, Jon held roles including Senior Director for Help Desk Services Operations, where strategic efforts led to improved EBITDA margins and customer satisfaction, and Director of Help Desk Organizational Excellence, overseeing teams in the United States and Philippines. Jon's foundational experience includes significant contributions to training and development within the Armstrong Group of Companies. Educational qualifications include an MBA from Missouri State University and a Bachelor's degree in Technology Leadership from PennWest Clarion.