Kiran Kumar is an experienced technical support professional currently serving as an L4 Senior Technical Support Engineer at ConnectWise since June 2023, specializing in Active Directory support and managing complex client escalations. Prior to this, Kiran held various roles at Concentrix, including Senior Technical Lead, where leadership of a global support team was key, as well as Escalation Engineer, focusing on customer satisfaction and technical guidance on advanced topics. Kiran began a career in technical support with roles at Tech Ginie Pvt Ltd and Infinigent Solutions, providing assistance on Windows environments. Kiran earned a Master of Business Administration in Information Technology from Suresh Gyan Vihar University and holds earlier qualifications from Kendriya Vidyalaya in the Science stream and secondary education.
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