Kirlbert Mendez is a Software Support Specialist at ConnectWise since July 2023, following a role at Ademero, Inc. as Software Support from November 2022 to July 2023. Kirlbert has undergone extensive product training, focusing on documentation creation and troubleshooting skills to effectively assist end users. A notable achievement includes ensuring a 75% first call issue resolution rate for incoming requests through various communication channels. Kirlbert holds an Associate's degree in Engineering from Hillsborough Community College, obtained between 2015 and 2018, and completed a program at App Academy from November 2021 to April 2023.
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