Naved Sayed is an accomplished Associate Director at ConnectWise LLP, bringing over 16 years of expertise in IT support and customer success. Currently leading a team of 60, Naved excels in delivering product support for clients across the US, UK, and APAC regions. With a strong focus on process optimization and client relationship management, Naved achieved a 95% SLA compliance rate and reduced ticket resolution times by 15%. Naved holds a Master of Business Administration from the Welingkar Institute of Management and multiple ITIL v4 certifications, and is actively seeking senior leadership roles to further enhance operational excellence in global IT settings.
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