Roopesh Ail is a seasoned professional with extensive experience in team leadership and operations management across various organizations. As a Senior Team Lead at ConnectWise since October 2022, Roopesh oversees operational efficiency and staff performance. Previously, Roopesh held roles as Team Lead at Continuum and Team Manager at Convergys, where responsibilities included managing large teams, facilitating performance reviews, and ensuring adherence to service level agreements (SLA) and quality standards. Additionally, Roopesh has a significant background at Stream Global Services, leading a team and focusing on operational goals, risk management, and compliance. Overall, Roopesh Ail demonstrates a strong track record in enhancing team performance and meeting client expectations.
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