Ryan Ahern

Ryan Ahern is currently a Product Manager at ConnectWise, leading the ConnectWise Automate Product Team since February 2018. Responsibilities include collecting and communicating partner engagement data, collaborating with UI/UX designers, data architects, and engineers to develop and market effective solutions. Prior experience includes roles as a Technical Support Engineer and Technical Knowledge Specialist at ConnectWise, providing tiered support and troubleshooting product defects, particularly in MySQL and Windows server contexts. Ryan served as Service Desk Manager at predictiveIT, overseeing the Service Desk team and centralized services, and held a position in Centralized Services at Zymphony Technology Solutions, focusing on software toolset management and automation. Ryan is pursuing an MBA in both Business Administration and Data Analytics from Saint Leo University and holds a BA in Psychology from the University of South Florida St. Petersburg.