Deon Scheepers is a CX Solutions Architect with over 35 years of experience in the ICT, Contact Centre, Customer Experience (CX), and Business Process Outsourcing (BPO) industries. They have contributed to numerous large-scale projects across various sectors, excelling in technical, sales, managerial, and consulting roles. Currently, as the founder of Deon Scheepers Consulting, Deon specializes in guiding organizations through their CX and digital transformation strategies. They are also a registered member of industry consulting groups and served on the Technical Committee for the ISO 18295 Customer Contact Centre Standards. Deon is often quoted in industry publications and frequently speaks at conferences, solidifying their reputation as a thought leader in customer experience.
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