Luis Ochoa is an IT Support Specialist at Connexity, Inc. since September 2022, with prior experience as an IT Support Associate at Whip Media and a managerial background at Apple. Ochoa has a strong track record in technical support, having optimized user onboarding processes, reduced common issue tickets significantly, and collaborated across departments to enhance IT services. Key competencies include configuring devices, managing IT inventories, and creating user educational materials. Ochoa’s diverse experience also encompasses roles at Apple, where responsibilities ranged from customer technical support to employee training and operational management. Luis holds a Bachelor's degree and an Associate's degree in Communication Studies from California State University, Long Beach, and Long Beach City College, respectively.
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