Gary D. is the Head of Communities at Connexus, where they lead various teams to enhance customer experience and engagement in the social housing sector. Since 2011, they have driven meaningful change by aligning strategic goals with operational delivery, resulting in top-tier performance in tenant satisfaction and income collection. In addition to their role at Connexus, Gary serves as NED/Chair of Care & Repair Powys, focusing on improving housing conditions for older and vulnerable individuals. Their previous experience includes leadership positions at Halifax and Lloyds Banking Group, underlining their commitment to innovation and collaboration in customer service.
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