Anna Esposito is an accomplished customer service professional with extensive experience in team management and client interaction. Currently serving as Customer Service Manager at Consensus Cloud Solutions since October 2021, Anna oversees team meetings, call monitoring, and performance management, while driving communication and engagement within the team. Prior to this role, Anna held various positions at J2 Global, progressing from Multilingual Customer Service Advisor Level I to Level IV, where responsibilities included staff coaching and evaluation of customer interactions. Anna's educational background includes a Master’s degree in Global Marketing, Communication & Made in Italy, alongside advanced degrees in Modern Languages and Literatures. Additionally, Anna holds DELE and DALF certifications in Spanish and French, respectively.
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