Jonathan Dukes is a dedicated professional with extensive experience in customer support and implementation analysis. Currently serving as Lead Implementation Analyst at ConStrata Consulting since October 2022, Jonathan previously held multiple roles at Oracle from September 2016 to October 2022, including Level 2 Simphony Support and Hospitality Tech Support Analyst. Earlier career experiences include a 401(k) specialist position at Aon Hewitt, as well as roles in appointment scheduling at Sears Home Improvement Products and as a driver helper at U.P.S. Jonathan began a customer service career at Convergys Inc, where responsibilities included technical troubleshooting and handling inbound calls. Jonathan's educational background includes various IT certifications focused on cyber security from New Horizons Orlando and high school diplomas from Deland High School and Apopka High School.
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