Suzie Bunk

Suzie Bunk has over 18 years of work experience in customer success, product support, and customer engagement management. Suzie began their career in 2003 as a Store Supervisor at SeaWorld San Diego, where they directed a staff of 20 people to operate a gift shop. In 2007, they worked as a Server at Shades Oceanfront Bistro, creating a relaxing dining experience by anticipating customer needs. From 2010 to 2013, Suzie was a Senior Guest Representative at Jack in the Box, amending past guest experiences by providing a resolution to help promote future business. In 2013, they became a Product Support Analyst at OptumInsight, supporting clients with the use of software. From 2014 to 2016, Suzie was a Customer Engagement Manager at SolidProfessor, responsible for 80% renewal success of all Enterprise accounts that totaled approximately $900,000. From 2016 to 2017, they were a Client Success Manager at eSUB Construction Software, responsible for building processes to reduce churn and increase ARR for existing accounts. Finally, from 2017 to 2021, Suzie was a Customer Success Manager and Senior Customer Success Manager at Chatmeter.

Suzie Bunk attended San Diego State University from 2005 to 2009 and earned a BS in Business with a field of study in Business and Sociology.