Michael Malerich serves as the Director of Workforce Management at Consumer Cellular, Inc., since August 2021, where significant team expansion and improvement in employee engagement scores were achieved. Previously, as Sr. Workforce Manager at Uber from November 2019 to August 2021, Michael facilitated the successful reopening of 37 Greenlight Hubs and enhanced service operations. Michael's extensive experience at Chase, from 2006 to 2019, included roles as Strategic Business Analyst II, Business Analysis Manager, and Workforce Manager, where effective strategies significantly reduced call volumes and improved customer service metrics. Earlier in career as Operations Analyst at Club Med, Michael implemented workforce management applications to enhance operational efficiency. Michael holds a Master of Arts in Organizational Leadership from Gonzaga University and a Bachelor of Arts in Interdisciplinary Studies from Arizona State University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices