Tiffany Smith

Tiffany Smith is an accomplished professional with extensive experience in customer service and operations management. As the Site Director at Consumer Cellular, Inc. since July 2012, Tiffany developed a site culture focused on candid communication and team cohesiveness, leading to the lowest attrition rate and highest employee satisfaction ratings. Prior to this role, Tiffany held various positions at T-Mobile from 1996 to 2012, including Interim Associate Director of Customer Service and Sales, where a 30% increase in overall customer satisfaction was achieved. Tiffany also served as Operations Manager, successfully managing multiple customer service teams and contributing to JD Power award-winning results, as well as Business Support Manager, where processes led to significant site savings. Tiffany’s career began as a Retail Store Manager with a consistent record of exceeding sales quotas.