Wal Ritchelly is an experienced professional in customer experience and legal operations, currently serving as Coordenadora de Customer Experience at Conta Azul since March 2024. With a strong focus on team development and process improvement, notable achievements include exceeding productivity goals by over 110% in 2024. Prior roles include leading Legal Operations at CondoConta and supervising customer experience teams at Hotmart, where key contributions included managing legal workflows and enhancing user experience. Wal's educational background encompasses degrees in Human Resources Management and Management Processes, along with various certifications in emotional intelligence and performance management.
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