Thainá Serra

Thainá Serra is currently involved in Strategy and Operations at Conta Simples and previously worked as a Customer Success Analyst at CRM&BONUS. Thainá has extensive experience in customer experience management, having held significant roles at OLX Brasil and Joycar, where responsibilities included managing key accounts and developing customer success strategies. Thainá began their career as a Negotiator at Grupo Freitas from 2011 to 2016. They are also pursuing a degree in Business Management at UNINOVE.