Fernanda Pouza is an experienced professional in sales development and quality management, currently serving as an SDR Pleno at Contabilizei since January 2022, where responsibilities include lead prospecting, client engagement, and task management in HubSpot to enhance client acquisition. Previously, Fernanda worked as a Sales Development Representative at Instituto Adolfo Lutz from April 2002 to June 2006, overseeing the implementation of quality management systems to ensure process optimization and customer satisfaction in alignment with ISO9001 and 17025 standards, as well as managing internal and external audits. Earlier experience includes a role as Customer Service Manager at Acr Tecnologia E Informatica from June 1999 to March 2002, focusing on continuous customer satisfaction monitoring and call center performance analysis. Fernanda holds a degree in Quality Control Technology from Universidade Anhanguera São Paulo, completed between 2021 and 2023.
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