Leandro Porto

Leandro Porto is a seasoned professional with over 18 years of experience in customer experience (CX) and customer success, having worked in leading companies across various sectors including telecommunications, finance, entertainment, and insurance. They currently serve as a Senior Manager of Customer Experience and Success at Contabilizei, where they focus on churn prevention, quality assurance, and continuous improvement. Leandro has held several key positions throughout their career, including Senior Operations Manager at TTEC, where they managed large teams and operations, emphasizing customer retention and operational efficiency. Their educational background includes multiple master's degrees in business management and consumer experience, highlighting their commitment to ongoing professional development.