James H. is a Level 2 Software Developer with experience at Content Guru since October 2022, specializing in the development of Contact Centre as a Service (CCaaS) applications for the telecommunications industry, including work on storm® FLOW™ and storm® CONDUCTOR™ products. Previously, James served as a Graduate Software Developer at Content Guru and gained research experience in Reinforcement Learning at the University of Warwick's Warwick Manufacturing Group. Additional backgrounds include serving as a Teaching Assistant at Royal Holloway, University of London, where guidance was provided to first-year computer science students, and early work experiences at Cisco and Santander UK, focusing on IT and general assistance roles. James holds a Master’s Degree in Computer Science from Royal Holloway, having completed undergraduate studies there as well, and possesses a foundation in computing and science from Furze Platt Senior School.
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