Allison Cloyd

Allison Cloyd is an experienced manager in customer support and success, currently serving as the Manager of Customer Support at Contentful since October 2023. Cloyd manages a distributed team of support engineers and has successfully led severity 1 escalations, significantly improving global support team processes to enhance the customer experience. Previously, as the Director of Global Support at Actionstep, Cloyd oversaw a global team and increased employee engagement. Other roles include Head of Customer Experience at Grommet, Senior Director of Client Services at oVertone Haircare Inc, and Head of Customer Success at Maxwell, where Cloyd played a pivotal role in scaling teams and improving customer support systems. Cloyd's earlier experience includes positions at Imagine Easy Solutions/Chegg, St. Peter's Prep, Baruch College, U.S. Court of Appeals, and Pratt Institute. Cloyd holds a Master of Science in Library and Information Science from Pratt Institute and a BA in History from California State University, San Marcos.