Chris Outcalt

Chris Outcalt, MBA, is a customer success and account management leader with over 10 years of experience in driving retention, growth, and strategic client partnerships in the SaaS and enterprise tech sectors. From 2017 to 2019, Chris held multiple roles at BlackBerry, ultimately serving as a Senior Customer Success Manager. Currently, Chris is the Manager of Technical Account Management at Rippling, where they lead a team of eight and implement strategies to enhance customer adoption and manage churn. Chris has also worked as an Enterprise Customer Success Manager at Sprinklr, achieving a 94% renewal rate, and is presently engaged with Contentful in a similar capacity. They earned an MBA from the University of California, Davis, and a B.B.A. in Marketing from Washington State University.