Chris S. is a seasoned professional with extensive experience in customer success and renewals management across various industries. Currently serving as a Renewals Manager at Contentful since April 2024, Chris previously held senior roles at companies such as Onfido, Ephesoft, and Fiscal Technologies, excelling in contract negotiations, customer retention, and satisfaction. Highlights include implementing a successful license management process at Ephesoft, managing diverse portfolios at Onfido, and achieving high quarterly NPS scores in the EMEA region. Additionally, Chris has a background in sales and customer service, with early career roles at TOTAL, IRESS UK, and Carphone Warehouse, demonstrating a strong capability for exceeding sales targets and fostering client relationships. Chris also contributed 800 volunteer hours as a Volunteer Responder for the NHS.
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