Shana Dial is a seasoned customer success professional with extensive experience managing enterprise clients and driving account growth. Currently a Senior Customer Success Manager at Contentful since February 2024, Shana previously held esteemed roles at Sanity.io and BigCommerce, where responsibilities included overseeing top-tier enterprise accounts, enhancing customer satisfaction, and leading strategic business initiatives. Prior experience includes positions at HotSchedules, Sinclair Broadcast Group, Wyndham Vacation Ownership, and internships focused on customer engagement and insurance services. Shana holds dual Bachelor’s Degrees in International Business from Southern Illinois University Edwardsville and Universitat d'Alacant.
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