Yulia Prokopenko is an experienced Customer Success Account Manager currently working at Contentful, where responsibilities include building relationships with 25 strategic enterprise accounts and ensuring alignment of value expectations. Previously, Yulia served as a Customer Success Manager at Unbounce, managing around 180 enterprise customers and providing consultations and training sessions. Experience also includes roles as a Client Success Manager at Adspert, focusing on client retention and software utilization, and a Customer Success Manager at Preply, where Yulia improved customer experiences through onboarding and teacher training. Earlier positions include Country Coordinator at Preply and Technical Support Engineer at Petcube. Yulia holds a Master's and Bachelor's degree in International Economics from Taras Shevchenko National University of Kyiv.
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