Abhay Kumar

Abhay Kumar is a seasoned technology professional with extensive experience in customer success, engineering, and support roles. Currently serving as a Sr. Customer Success Engineer at Contentstack, Abhay excels in resolving complex Tier-2 support issues and has achieved over 95% SLA compliance. Prior roles include Product Engineer at Plobal Apps, where Abhay implemented customer-requested features that boosted user engagement by 20%, and Customer Support Associate at Tech Mahindra Business Services, focusing on tailored customer assistance. With a background as a Full Stack Developer and experience in business development, Abhay holds a Bachelor's degree in Computer Science and is currently pursuing a Master's Program in Business Analytics.