Stephen Layton possesses extensive experience in technical support and engineering, starting as an IT Technician from January 2000 to January 2013. Subsequent roles include QA Test Engineer at Vicarious Visions and Solutions Engineer at Support.com, where Stephen developed skills in malware removal, remote customer service, and technical troubleshooting across various operating systems. As Senior Technical Support Engineer at Webtrends, responsibilities expanded to managing customer service for both On Demand and On Premises solutions, alongside documentation and issue tracking. Stephen continued to excel as Technical Support Lead and Manager of Technical Services at Lytics and is currently the Technical Support Manager at Contentstack. Educational credentials include an Associate's Degree in Computer Information Systems from Hudson Valley Community College and a Full Stack Web Development certificate from Free Code Camp. Additionally, experience as a Podcast Producer at 25 Cent Play further showcases diverse skill sets.
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