Stephen Wilson

Stephen Wilson has extensive work experience in customer success management and technical account management. Stephen currently works as a Principal Customer Success Manager at Contentstack since 2023. Before that, they were a Sr. Director of Customer Success at ON24 from 2013 to 2023, where they successfully led a team to achieve exceptional customer engagement and business growth. Prior to that, they held various roles at Microsoft, including Senior Technical Account Manager, Team Manager, and Technical Lead, where they excelled in delivering services, managing client relationships, and resolving customer issues.

Stephen Wilson earned a Bachelor of Arts degree in Literature from Wayland Baptist University, completing their studies between 1985 and 1987. In terms of additional certifications, Stephen obtained various certifications in IT, including the PMP-Project Management Professional certification from the PMI-Project Management Institute in 2013 and multiple Microsoft certifications such as Microsoft Certified Solutions Associate- Windows Server 2008, Microsoft Certified Systems Engineer: Security, and Microsoft Certified Database Administrator. Other certifications include ITIL v.3 Foundation from Exin in 2010 and the Leave No Trace Master Educator certification from the Leave No Trace Center for Outdoor Ethics. Stephen also obtained several certifications in 2023, including Level 1 Customer Success Foundations from Growth Molecules™, Career Essentials in Generative AI from Microsoft and LinkedIn, and Generative AI: The Evolution of Thoughtful Online Search from LinkedIn.