Steven Small is a Lead ITSM Manager at Original Equipment Solutions (Continental), where they oversee the governance of Service Management practices. They bring extensive experience in IT Service Management, having held various leadership roles in prominent organizations, including J.P. Morgan, Sony Interactive Entertainment Europe, and Bank of Tokyo-Mitsubishi UFJ. Steven is skilled in stakeholder management, process improvement, and vendor management, with a strong background in ITIL principles and agile methodologies. Their career spans the IT Service Industry and Finance/Banking sectors, demonstrating a proven ability to adapt to changing priorities while managing multidisciplinary teams.
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