Merly Thomas is a transformational operations leader with extensive experience in customer service and software engineering. They served as a Lead Software Engineer and later as Manager, Client Experience at Streamline Health from 2001 to 2007. Merly has held various leadership roles, including Director of Customer Support Operations at SMA Technologies from 2019 to 2024, and currently serves as VP of Customer Service and VP of Operations at Continuous, where they focus on streamlining processes and improving system readiness.
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