Ishmael Serrano is an IT Engineer with extensive experience in software development and application support. They started their career as a Software Engineer in freelance IT consulting from 2007 to 2011, working with notable clients such as Yellow Pages and Peugeot. They developed Java applications at Almac Group from 2014 to 2015 and continued to advance their career in roles such as Technical Support Engineer at BroadSoft and Tier III Engineer at CME Group, eventually becoming a Senior Escalation and Sustaining Engineer at Contrast Security in 2020. Ishmael is currently studying at Tecnologico de Monterrey.
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