Cassandra Wooden, PMP, ITIL, currently serves as the IT Service Delivery Manager for the Americas at Control Risks since October 2023. Prior to this role, Cassandra worked at Hilltop Holdings as a Senior IT Support Service Specialist from 2019 to October 2023, where responsibilities included administering Tier 2 end-user support services. Cassandra has a significant background in IT support roles at PlainsCapital Bank from 2008 to 2018, progressing from Help Desk Technician to Help Desk Manager – Assistant Vice President, where management of a 12-person team and comprehensive problem resolution efforts were key duties. Cassandra holds a degree in Business with a focus on Management Information Systems from Texas Tech University and actively engages in professional development through the Project Management Institute Houston Chapter and Salesforce Trailhead.
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