Umar Malik, MBA, is an experienced Service Delivery Manager with a robust background in IT support and operations management. Currently at Control Risks since December 2020, Umar oversees a team of four EMEA Service Delivery Analysts, ensuring compliance with internal ITSM processes and ITIL best practices while supporting 1000 users. Previous experience includes roles at Apex Group Ltd and Royal Opera House, where service delivery and team leadership were key focuses. Umar has also managed ICT services at McMillan Williams, led IT service desk operations at Plan-Net, and provided desktop support at Clyde & Co LLP and Dewey & LeBoeuf LLP. Educational qualifications include a Master’s degree in Business Administration from Middlesex University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices