Sheila Thomas G is an experienced Customer Success Manager at ControlCase since June 2021, previously holding the position of Technical Support Specialist at Jumio Corporation from July 2021 to May 2022. Prior to these roles, Sheila spent nearly six years at SYKES as a Cisco Technical Engineer, where responsibilities included resolving software errors and hardware issues while ensuring customer satisfaction. Experience also includes serving as a Técnico Senior at Registraría General, focusing on election compliance, and providing premium customer service for the UVERSE campaign at Sutherland Global Service Limited. Sheila holds a Specialist degree in Logistics, Materials, and Supply Chain Management from Escuela Naval de suboficiales Barranquilla, as well as additional qualifications in maritime administration.
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