Benedict Baumann

Benedict Baumann has a comprehensive work experience spanning over several years. Benedict currently holds the position of Account Manager / Project Manager at Convercus, a role they have been in since May 2021. Prior to this, they worked at coara.co as a Project Manager / Scrum Master from May 2021 to May 2022.

Their extensive experience includes a long tenure at DIRECTV Latin America, where they served as a Reporting Manager Regional from January 2014 to November 2020. In this role, Benedict was responsible for leading a multicultural team in delivering accurate and timely data products and insights to Digital Transformation and Customer Care in nine countries. Benedict achieved significant accomplishments, such as implementing performance analytics leading to a 25% cost reduction and transforming Excel reporting into a fully automated solution using top-notch tools like SAS, TERADATA, MICROSTRATEGY, and TABLEAU.

Before their time at DIRECTV, Benedict worked at IBM in various roles. From February 2012 to January 2014, they were a Reporting Manager, overseeing the BI platform, report delivery, data governance, data quality, and client relationship for General Motors US. Notably, they automated 150 reports and played a crucial role in evolving the Oracle Business Intelligence Platform. Prior to this, they served as a Dealer Support Operations Manager from November 2009 to February 2012, delivering B2B services to General Motors dealerships while reducing costs and improving customer satisfaction.

Benedict's career also includes experience at Orange, where they held multiple roles from 2000 to 2006. As a CRM Strategic Implementation Manager, they were responsible for campaign management, implementing a world-class process and technical infrastructure. Benedict also served as an Operations Manager and Projects Manager in the Customer Care Services division.

Furthermore, Benedict's career started with an interimship at IBM in 1996, where they contributed to establishing a measurement process for testing semiconductor laser-chips and creating a website for "IBM Laser Enterprise." Prior to this, they had another interimship at Swatch Group.

Overall, Benedict Baumann has a diverse and extensive work history, demonstrating strong skills in account management, project management, reporting, automation, and customer care.

Benedict Baumann received their Bachelor's degree in Physics from EPFL (École polytechnique fédérale de Lausanne) in 1995. Benedict then went on to earn their Dipl. Phys degree in Physics from ETH Zürich between 1995 and 1999. In 1988 and 1989, they attended Shouth Vigo High School in Terre Haute, IN, USA. Currently, they are pursuing their Executive MBA at Universidad Torcuato Di Tella from 2017 to 2020.