AJ

Alice Jaeb

Global Head Of Onboarding And Implementation at Convertr

Alice Jaeb's work experience begins in 2008 as a Lifeguard at Knox Johnston Sports Centre. Alice gained experience in pool safety and communication skills. In 2011, they worked as a Lifeguard at Chesham Moor Gym and Swim, where they had additional responsibilities such as pool testing and enforcing safety rules. Alice also worked as a Waitress at Cheltenham Racecourse, interacting with clients and maintaining a clean and organized environment.

In 2012, Alice worked as an Intern Engineer at Promethean, where they collaborated on various projects and performed hardware testing. Alice then became a Mentor at the University of Gloucestershire, providing support and guidance to school students.

Alice joined Starbucks as a Barista in 2013, where they excelled in customer service and teamwork. Alice later worked as a Customer Assistant at Marks and Spencer, developing skills in communication, multitasking, and leadership.

Since 2015, Alice has been with Convertr, where they started as a Technical Account Executive and eventually advanced to the role of Global Head of Onboarding and Implementation. Alice has extensive experience in customer success, account management, and technical aspects related to data acquisition and activation. Throughout their roles at Convertr, they played a key role in improving ROI results and ensuring customer satisfaction.

Alice Jaeb has a diverse educational background. Alice obtained a Google Project Management Certificate in Project Management from Coursera, with an end year of 2022. Prior to that, they attended the University of Gloucestershire from 2010 to 2014, where they earned a BSc/BA in Forensic Computing. Before university, Alice attended Tring School from 2008 to 2010, where they completed their A levels in Biology, Maths, and IT. Additionally, they attended Ashlyns School from 2005 to 2008 to obtain their GCSE.

In terms of additional certifications, Alice has several accomplishments under their belt. In 2021, they completed the Foundations of Project Management course at Google. In 2018, they became a Convertr Certified Publisher and Supplier, receiving certification from Convertr Media. In 2016, they obtained a TEFL/TESOL certification from TEFL Org UK (TEFL Scotland Ltd). Alice also earned a BSc in Forensic Computing from the University of Gloucestershire in 2014. In 2012, they became an Open Water Diver through PADI.

It is worth noting that Alice has an incomplete certification called XRY Foundation: Mobile Forensics from the University of Gloucestershire. The specific details regarding the month and year of completion are not provided.

Links

Previous companies

Promethean logo
Starbucks logo

Timeline

  • Global Head Of Onboarding And Implementation

    March, 2022 - present

  • Director Of Client Success For The Americas

    March, 2019

  • Customer Success Manager

    November, 2017

  • Technical Account Manager

    October, 2016

  • Technical Account Executive

    June, 2015