John Brady is the Head of Product Governance at Convex Insurance, where they oversee product governance functions. They have a diverse background in the financial services industry, having served as a Technical Desk Advisor and Investigator at the Financial Ombudsman Service from 2019 to 2022. Prior to this, they held multiple roles within Direct Line Group, including a Claims Customer Journey Manager, where they implemented solutions to enhance customer experiences. John completed a degree in Politics at the University of Warwick and has held various positions contributing to customer service and compliance in other organizations.
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