David Gross

David Gross is a Technical Support and Onboarding Specialist at Convious since March 2023. Prior to this role, David worked as an IT Service Desk Agent at Groupe Mutuel from March 2017 to February 2023, providing IT support to internal employees. David also served as a Technical Support Specialist at Nuance Communications from February 2013 to February 2017, where David provided high-level technical support in French and English. David's experience also includes working as a Customer Community Moderator for ALK Technologies at Sitel Digital Services, where David set up FAQ and discussion forums and moderated content to ensure a safe environment. Additionally, David has experience in providing end-user troubleshooting and desktop support for ALK Technologies. David's professional background also includes working as a Senior Cashier and Information Desk at Telemarecottes SA from December 2004 to December 2009. David holds an ITIL Foundation Certificate from Digicomp Academy.