Kevin M.

Kevin M. has extensive work experience in the field of technical support and customer service. Kevin currently works as a Lead Technical Support Engineer (L4) at Convoso, where they started in May 2023. Prior to this role, they held positions as an Enterprise Support Engineer and a Technical Support Engineer at the same company.

Before joining Convoso, Kevin worked at North American Dental Group (NADG) as a Remote Support Technician and a Desktop Support Technician. Kevin started their tenure at NADG in April 2022 and ended it in May 2022.

Kevin also has a strong background in IT support and customer service from their previous role at Radial Inc. (FKA eBay Enterprise). Kevin worked as an IT Support Specialist II from April 2018 to April 2021, an IT Support Specialist I from March 2014 to April 2018, and a Customer Service Representative from August 2013 to March 2014.

Additionally, Kevin has experience as a Web Developer/Helpdesk Technician, which they held from 2008 to 2014.

Kevin M. obtained an Associate of Science (AS) degree in Information Technology from Eastern Florida State College in 2018. In addition, they obtained a certification as an Oracle Certified Database Administrator from the same institution in March 2018.