Convoso
Kevin M. has extensive work experience in the field of technical support and customer service. Kevin currently works as a Lead Technical Support Engineer (L4) at Convoso, where they started in May 2023. Prior to this role, they held positions as an Enterprise Support Engineer and a Technical Support Engineer at the same company.
Before joining Convoso, Kevin worked at North American Dental Group (NADG) as a Remote Support Technician and a Desktop Support Technician. Kevin started their tenure at NADG in April 2022 and ended it in May 2022.
Kevin also has a strong background in IT support and customer service from their previous role at Radial Inc. (FKA eBay Enterprise). Kevin worked as an IT Support Specialist II from April 2018 to April 2021, an IT Support Specialist I from March 2014 to April 2018, and a Customer Service Representative from August 2013 to March 2014.
Additionally, Kevin has experience as a Web Developer/Helpdesk Technician, which they held from 2008 to 2014.
Kevin M. obtained an Associate of Science (AS) degree in Information Technology from Eastern Florida State College in 2018. In addition, they obtained a certification as an Oracle Certified Database Administrator from the same institution in March 2018.
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Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.