Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.

Call Center

Computing

Internet

Marketing

Software

Telecommunications

Convoso

Convoso's headquarters in Los Angeles, CA, United States

This department focuses on enhancing employee skills and knowledge through structured learning programs and training initiatives.

Training and Development

The Customer Success and Support team at Convoso ensures that our clients achieve maximum performance and satisfaction with our solutions. This team provides technical assistance, resolves complex issues, and offers strategic guidance to optimize the use of Convoso’s predictive dialer and lead management automation. They work collaboratively with customers from onboarding through ongoing support to drive engagement, increase productivity, and boost profits, fundamentally contributing to our customers' success and growth.

Customer Success and Support

The Software Engineering team at Convoso is responsible for developing and maintaining the core technologies that drive our contact center solutions. This includes building robust predictive dialers, optimizing lead management automation, and integrating conversational AI agents. Their work ensures that our platform remains scalable, reliable, and capable of delivering exceptional performance to help our customers achieve their goals. The team collaborates closely to implement innovative solutions that enhance user experience and drive customer success.

Software Engineering

The Leadership Team at Convoso is responsible for steering the company's strategic direction and ensuring the alignment of all departments towards the company's mission to innovate and excel in the contact center industry. This team, comprising C-suite executives and senior vice presidents, formulates high-level strategies, oversees product development, marketing initiatives, engineering advancements, sales growth, and financial health. They work collaboratively to drive customer success, enhance operational efficiencies, and achieve groundbreaking performance metrics.

Leadership Team

The Product Management Team at Convoso drives the development and enhancement of innovative solutions that optimize contact center performance. The team oversees the product lifecycle from ideation to launch, ensuring alignment with customer needs and market trends. They work closely with cross-functional teams to prioritize features, streamline processes, and implement leading technologies such as predictive dialing and conversational AI to maximize lead engagement and profitability for customers.

Product Management Team

The Marketing Team at Convoso is dedicated to executing strategic initiatives that increase the company's visibility and drive customer engagement. They focus on optimizing search engine performance, managing marketing operations, creating compelling communications, and coordinating targeted campaigns. By leveraging innovative strategies, the team supports the company's mission to empower contact center owners and contributes to the overall growth and success of Convoso and its customers.

Marketing Team

The Sales & Business Development team at Convoso is dedicated to driving revenue growth and expanding the company's market presence. This team is responsible for identifying new business opportunities, nurturing leads, and converting prospects into loyal customers. They collaborate closely with potential clients to understand their needs and present tailored solutions that leverage Convoso’s innovative contact center technologies. By employing strategic sales techniques and harnessing data-driven insights, they contribute significantly to achieving Convoso’s mission of enhancing performance metrics for contact centers.

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Customer Success and Support

Software Engineering

Leadership Team

Product Management Team

Marketing Team

Sales & Business Development