Patrick Tam is the Vice President of Operational Excellence at ServiceNow, where they lead corporate program management and enterprise process improvement. With extensive experience in corporate planning and operations, Patrick previously held leadership roles at Cisco, where they significantly contributed to long-range planning and transformation initiatives. In addition to their corporate career, Patrick authored a children's book titled "Reflection: Finding Happiness," and currently serves as an adjunct professor at San Jose State University, teaching strategies in engineering. Patrick also advises start-ups and is an active member of various advisory councils within the strategic planning and operational excellence fields.
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