Mike Winans is a skilled Technical Support Analyst with extensive experience in customer support and client implementation. Currently employed at Cooleaf since January 2023, Mike previously worked at Autotrader US for over eight years, progressing from a Sr. Data Quality Analyst - Team Lead to a Client Implementation Specialist II. Noteworthy achievements include configuring client accounts to exceed customer expectations and reducing client churn to under 2%. Mike also holds experience as a Data Specialist and started their career at GameStop as a Game Advisor. Additionally, a contract position at Lockheed Martin provided valuable technical support experience. Mike holds an Associate's degree in Computer Systems Networking and Telecommunications from ITT Technical Institute-King of Prussia.
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